Brian Dawson
COO, BSC Analytics
Operations is my craft, and leadership is how I scale it. I build high-performing teams, set a high bar for excellence, and make sure the work actually lands. At the end of the day, we just get it done.
brian@operatewithbrian.com · LinkedIn
I build the environment where people and AI each do what they do best — smart, driven operators with clear goals and real ownership, and technology that brings out the best in them.
Operator focus
- AI product development & implementation (Ariad)
- Operations and P&L cadence
- Change that sticks after go-live
- ERP and enterprise systems
- Salesforce as the operating system for pipeline, account, and delivery
Seat scale
- ~60 to 150+ people
- $30M–$100M P&L
- ~20–40 clients
- B2B NPS 88 with >75% response
Work
Work is where the needle moved — margin, scale, retention, delivery outcomes, adoption, risk — across Delaware, UMass, Citizens, and BSC Analytics. Same craft each time: stand up the operating system, keep the people, run it in production after go-live.
Recent writing
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Steady in the Storm: What Executive Presence Really Looks Like
Executive presence shows up on the tough days: read the room, build trust fast, own your calls, and stay steady under pressure.
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We Didn't Add AI to Our Services. We Rebuilt the Business Around Outcomes.
From guaranteed story points to outcome guarantees: how BSC Analytics rebuilt delivery around TACE, Ariad, and judgment upstream.
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What High Retention Actually Looks Like
What high retention costs in practice: hire for self-reflection and resiliency, quarterly conversations that change how the work runs, and leaders who disagree fast then move.
Message me: brian@operatewithbrian.com