Work

I build and run operating systems — the people, the cadence, and the core applications underneath. The cases below are proof chapters: where the needle moved on margin, scale, retention, satisfaction, cycle time, adoption, or risk.

• P&L / margin / ops cadence

  BSC operating company

  Ariad AI product: services→outcomes with humans in the loop; Fortune 50. Scaled ~60→150+ people, ~3× revenue, margins ~35%→~70%, B2B NPS 88 — Delivery → CDO → COO.

• Change / enterprise HR systems

  Citizens Bank — HR Technology

  Cloud move of the HR stack, data lake & analytics on enterprise systems data, ~$1.5MM/year operating savings, Credo Champion. Enterprise systems change that holds up in day-to-day payroll operations.

• Change / post-go-live

  UMass — PeopleSoft

  ~$14MM HR upgrade, Project of the Year, change that lasted after cutover. Delivery through cutover and the operate chapter after.

• Enterprise systems stand-up

  State of Delaware — ERP

  Financial ERP and facilities platforms stood up and run in production. Implement-and-operate in production; hiring muscle that scaled later.

• Change / enterprise systems through-line

  ERP & core apps

  Implement and operate: payroll, HR, finance, talent, asset/facilities across bank, campus, state, and services firm. Post-go-live honesty across the stack.

If you want to talk about how an operating system actually runs, email me: brian@operatewithbrian.com