Media kit

I stand up operating systems and keep them honest after go-live — including Ariad AI outcomes with humans in the loop. AI raises the floor; humans stay essential—imagination, judgment, relationships, and taste.

Brian Dawson is COO of BSC Analytics. He stands up operating systems and keeps them honest after go-live—the people, the cadence, and the core applications underneath—and leads AI product development for Ariad, shifting BSC from services to AI-delivered outcomes with humans in the loop. ERP and adjacent enterprise platforms have been the through-line across Delaware, UMass, Citizens, and BSC; the COO seat is the culmination of that implement-and-operate arc, not a brand statement.

Brian Dawson is COO of BSC Analytics (since January 2024). He stands up operating systems and keeps them honest after go-live—the people, the cadence, and the core applications underneath. ERP and adjacent business systems (payroll, HR, finance, talent, asset and facilities) are the through-line: stand them up, keep the people who run them, deliver after the applause fades. That arc runs State of Delaware → University of Massachusetts → Citizens Bank → BSC Analytics. Education has been career-shaped: network engineering diploma, University of Delaware project management certification, UMass Donahue Leadership Excellence and Business Certificate, PMP and ITIL. At Delaware and UMass he led large implement-and-operate chapters on PeopleSoft, SAP, and Oracle. At Citizens he ran HR technology across the enterprise portfolio, moved major pieces of the stack to the cloud, and kept people systems trusted after the project team left. At BSC he leads AI product development and the shift from services to Ariad-delivered outcomes with humans in the loop (Fortune 50 implementations), and owns the operating company—P&L, people and culture, recruiting, delivery, and the weekly rhythm that turns committed work into outcomes—in a professional-services seat that has scaled from ~60 to 150+ people, a $30M–$100M P&L, and ~20–40 clients, with B2B NPS 88 and >75% response as a public proof point. We sell defined results, not hours; that only holds if ownership is clear and the team stays. AI raises the floor on speed and pattern. Judgment still decides which problems deserve the work, what “done” means, and when to say no. He writes and speaks on culture in an AI world, human-in-the-loop judgment, and culture as an advantage when tools commoditize.

AI Product Development & Implementation (Ariad) · Operations management · P&L management · Change management · ERP / enterprise systems (SAP, Oracle/PeopleSoft, ServiceNow) · Salesforce as an operating system (pipeline, account, delivery)

~60 to 150+ people · $30M–$100M P&L · ~20–40 clients · B2B NPS 88 (>75% response)

• (AI Product) Ariad — Governed agentic execution platform; Outcome Desk / AI Ops; Managed & Assisted Outcomes; humans in the loop; Fortune 50 implementations; services → AI-delivered outcomes.
• (P&L) BSC operating company — Scaled ~60→150+ people, ~3× revenue, margins ~35%→~70%, B2B NPS 88 (>75% response), turnover <5% — Delivery → CDO → COO.
• (Change / HR systems) Citizens Bank — HR Technology — Cloud move of the HR stack; data lake & analytics on enterprise systems data for insights and key decisions; ~$1.5MM/year operating savings; learning +35% / ~$250K; five acquisitions; Credo Champion.
• (Change / post-go-live) UMass — PeopleSoft — ~$14MM HR upgrade (7.6→9.0), Project of the Year, change that lasted after cutover.
• (Enterprise stand-up) State of Delaware — ERP — SAP + Oracle/PeopleSoft finance and facilities platforms stood up and run in production.
• (Through-line) ERP & core apps — Implement and operate: payroll, HR, finance, talent, asset/facilities across bank, campus, state, and services firm.

Full cases: operatewithbrian.com/work

SAP · Oracle / PeopleSoft · ServiceNow (Citizens) · Salesforce (as firm OS at BSC) · HR / payroll / finance / talent / asset & facilities platforms as implemented and operated across chapters

Career-shaped: Network Engineering diploma (Computer Learning Center, 2000–2002); Project Management certificate (University of Delaware, 2002–2003); Leadership Excellence and Business Certificate (UMass Donahue Institute, 2012–2013); PMP; ITIL Practitioner.

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